Contacts

How to Reach Us

If you'd like to get in touch with the team behind joelander.com, the best way is by email: contact@joelander.com. We read every message we receive.

What You Can Write About

We welcome messages on topics such as:

• Questions about our content, including our reviews of online pokies and information about the best payout casinos for Australian players.
• Corrections — if you spot outdated or inaccurate information on our site, please let us know so we can fix it.
• Feedback and suggestions for topics you'd like us to cover.
• Partnership and advertising requests from businesses relevant to our audience.

Response Time

We usually reply within a few business days. During busy periods it may take a little longer, but we do our best to respond to every genuine message.

Questions About Your Casino Account

Please note that joelander.com is an independent review and information website — we are not a gambling operator and we do not run any online casino. This means we cannot help with matters such as:

• Deposits or withdrawals of funds;
• Claiming or wagering bonuses;
• Account verification or login issues;
• Closing or reactivating a player account.

For any of these issues, please contact the customer support team of the casino where you hold your account. You will usually find their contact options (live chat, email, or help centre) directly on the casino's website.

Need Help With Gambling?

Gambling should always be a form of entertainment, not a source of stress or financial harm. If you or someone you know in Australia is struggling with gambling, free and confidential support is available from Gambling Help Online, the national service offering 24/7 counselling, live chat and support resources. Reaching out is free and anonymous.